Frequently Asked Questions
Everything you need to know about your PURE Spa experience.
Are your beauty products organic and cruelty-free?
Yes, at PURE Spa, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated with certified organic botanical ingredients wherever possible.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery.
What is your return policy for skincare items?
We offer a 30-day satisfaction guarantee. If a product doesn't suit your skin type, you can return it for a full refund or store credit, even if it has been lightly used.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
Do you offer international shipping?
Yes, PURE Spa ships to over 50 countries worldwide. International delivery times vary by location but generally take between 7-14 business days.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for interest-free installments.