Returns & Exchanges
At PURE Spa, we want you to be completely satisfied with your beauty experience. If a product does not meet your expectations, you may return it within 30 days of purchase for a full refund or exchange.
Initiate Your Request
Log into your account and navigate to the order history section to select the items you wish to return and receive a Return Authorization number.
Prepare the Package
Securely pack the unused or gently used products in their original packaging, ensuring all protective seals and promotional items are included.
Ship to PURE Spa
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing